tamoroccit – Terms of Service
Introduction
These Terms of Service govern your relationship with tamoroccit . By booking a tour with us, you agree to these terms. Please read them carefully before making any reservation, as they form a binding contract between you and tamoroccit .
1. Booking & Payment
A deposit of 20–40% of the total tour price is required to confirm your reservation.
Once the deposit is received, we start booking hotels, transportation, and other services.
Payments can be made via Visa, MasterCard, or wire transfer.
The remaining balance is payable in cash (Dirhams, USD, Euros) or by credit card, subject to a 3–5% bank fee.
All bookings are guaranteed once the deposit is confirmed.
2. Changes to Your Booking
We strive to accommodate all requests, but some changes may be impossible due to hotel or transport arrangements.
Contact us as soon as possible if you need to modify your booking. Changes may incur no extra charges, but cannot be guaranteed.
If changes are not possible, you may proceed with your original booking or cancel, subject to the cancellation policy below.
3. Cancellation Policy
By tamoroccit
We reserve the right to cancel or alter tours for unavoidable reasons (e.g., natural disasters, terrorism, extreme weather).
In such cases, your initial deposit will be fully refunded, excluding PayPal (5%) or Stripe (3–5%) fees.
By Client
| Timing of Cancellation | Refund/Charge |
|---|---|
| ≥1 month before departure | 100% refund |
| 20–29 days before departure | 70% refund (30% charged) |
| 10–19 days before departure | 50% refund (50% charged) |
| <10 days before departure | No refund (100% charged) |
PayPal and Stripe fees are non-refundable.
Agencies / Groups / Organizations
Deposit: 30% of total invoice.
Balance due 1 month before travel.
Cancellation ≥2 months: free.
1–2 months: 30% of invoice.
<1 month: 100% of invoice.
4. Special Requests
Any dietary, medical, or accessibility requirements must be submitted in writing before booking.
We will advise if we cannot meet any request prior to confirmation.
5. Insurance
tamoroccit does not provide travel insurance.
We strongly recommend purchasing your own travel insurance for risks such as illness, delays, lost luggage, accidents, or cancellations.
We are not liable for any costs arising from lack of insurance.
6. Extra Work & Adjustments
Additional requests after booking may incur fees ($100–$150 per request), including:
Switching hotels/riads outside agreed category
Multiple changes to confirmed bookings
Special arrangements beyond the agreed itinerary
7. Privacy & Confidentiality
We ensure all personal information is protected.
Your details may be shared with hotels, guides, or transport providers only as necessary for your trip.
By booking with us, you consent to this sharing of information.
8. Flights, Visa & Passport
tamoroccit does not book flights, issue passports, or obtain visas.
Travelers must ensure passports are valid for at least six months upon arrival.
We are not responsible for denied entry or delays due to visa or passport issues.
9. Complaints
If any issue arises during your trip, contact your guide, driver, or hotel immediately.
If unresolved, contact us in writing with full details; we will make every effort to resolve it promptly.
10. Governing Law & Jurisdiction
These terms are governed by Moroccan law.
Any disputes fall under the exclusive jurisdiction of the competent Moroccan courts.